TOEIC · Practice Test 27

Conversation 266

Hello! I recently ordered a phone case from your online store, but it doesn't fit my phone. Could I exchange it for a different size?

Level: B1 · 11 sentences

Transcript

1. Hello! I recently ordered a phone case from your online store, but it doesn't fit my phone.
2. Could I exchange it for a different size?
3. Of course!
4. As long as the case is in its original condition, we'll gladly process an exchange.
5. Please note that you'll need to cover the additional shipping and handling charges.
6. That's no problem.
7. Could you also assist me in finding the correct case for my phone model?
8. Absolutely.
9. Please let me know your phone's brand and model number,
10. and I'll provide you with the correct product code.
11. You can then use that code to find the right case on our website.