TOEIC · Practice Test 6

Conversation 58

Hi, I bought this encyclopedia here the other day, and for some reason, the binding of the book is not very tight.

Level: B1 · 13 sentences

Transcript

  1. Hi, I bought this encyclopedia here the other day,
  2. and for some reason, the binding of the book is not very tight.
  3. Actually, a few pages are beginning to come loose.
  4. I was wondering if I could exchange it for a new one.
  5. That's not a problem.
  6. We offer exchanges within 30 days of purchase,
  7. as long as the book is in its original state.
  8. May I also see the receipt?
  9. I'm afraid I don't have it with me right now.
  10. I must have left it in the bag when I got home.
  11. I'm sorry, sir.
  12. We have a strict store policy.
  13. The original receipt must be presented for an exchange or a return.