TOEIC · Practice Test 7

Conversation 62

Hello, Mr. Scofield? I'm Robin Aldrin with the support team,

Level: B1 · 16 sentences

Transcript

1. Hello, Mr. Scofield?
2. I'm Robin Aldrin with the support team,
3. and I was informed that you were having an issue.
4. How can I help?
5. I was hoping I could return this blender.
6. But I was told by a customer service agent that I was not eligible for the refund
7. because I had lost the original receipt.
8. First of all, I want to apologize for the experience you've had.
9. Did you pay with a debit or a credit card by any chance?
10. Yes, I paid with a Visa credit card.
11. In that case, I'll be able to scan your card to verify the purchase.
12. Phew... That's a relief.
13. Thanks.
14. No problem.
15. Please have a seat.
16. It'll take just a few minutes for me to sort things out.