TOEIC · Practice Test 10

Conversation 99

Hi, Sarah. Alexandria Madden just called about her recent order. Oh, I saw her order came in.

Level: B1 · 16 sentences

Transcript

  1. Hi, Sarah. Alexandria Madden just called about her recent order.
  2. Oh, I saw her order came in.
  3. She ordered fifty crates of soda water, for her restaurant, right?
  4. Yes, that was her original order.
  5. She had a big event cancelled,
  6. so now she only needs twenty crates.
  7. We normally charge a change fee once the order has been placed,
  8. but I wasn't sure if we should waive the fee,
  9. since she's been a loyal customer for many years.
  10. Well, I have known her for fifteen years and I've never known her to change an order.
  11. I think we should waive the fee.
  12. Okay. Do you think I need to check with our superior?
  13. I don't want to get in trouble.
  14. No, I have the authority to waive fees.
  15. Okay, great.
  16. I will let Ms. Madden know, I'm sure she will be pleased.