TOEIC · Practice Test 10

Short Talk 92

Hi there, Ms. Rachel. I just got your message about the mix-up you had with the food delivery we sent your restaurant four days ago.

Level: B1 · 9 sentences

Transcript

1. Hi there, Ms. Rachel.
2. I just got your message about the mix-up you had with the food delivery we sent your restaurant four days ago.
3. I wanted to personally apologize that you were missing items.
4. We would love to stop by your restaurant this afternoon to deliver the remaining items.
5. We can handle all of it,
6. please don't feel like you need to do anything.
7. We would also like to offer you 10% off your next order.
8. Again, we really apologize for missing the items and what problems it may have caused.
9. Thank you for understanding and continuing your food ordering with us.