TOEIC · Practice Test 8

Conversation 74

Hello. I'm calling about a coffee machine I purchased from your website. It stopped working even though I haven't had it for very long.

Level: B1 · 11 sentences

Transcript

1. Hello. I'm calling about a coffee machine I purchased from your website.
2. It stopped working even though I haven't had it for very long.
3. I expected it to last much longer than this.
4. Oh, I'm sorry to hear that.
5. Our warranty covers products for up to a year.
6. Do you know when you bought it?
7. I've had it for a little over a year, so the warranty has probably just expired.
8. This is so disappointing.
9. Well, I'll tell you what we can do.
10. Although we can't replace it,
11. since you're a valued customer, I can offer you a coupon for 40% off your next purchase.