TOEIC · Practice Test 29

Conversation 282

Hi. I bought this glassware set from your store on Tuesday. When I opened the box at home, I found that one of the glasses was chipped.

Level: B1 · 11 sentences

Transcript

  1. Hi. I bought this glassware set from your store on Tuesday.
  2. When I opened the box at home, I found that one of the glasses was chipped.
  3. I'm here to help with that.
  4. Could you show me the receipt?
  5. I can either replace the set for you or issue a refund.
  6. Which option do you prefer?
  7. I'd like to exchange it for another set.
  8. But before we finish up, I'd like to pick up a few kitchen towels.
  9. Can I pay for those at the service desk too?
  10. Of course.
  11. Just bring them back here when you're ready, and I'll handle everything for you.