TOEIC · Practice Test 1

Conversation 4

Hi, I'm calling to get an update on a claim I filed. It's for an emergency dental surgery I had while on vacation.

Level: B1 · 10 sentences

Transcript

  1. Hi, I'm calling to get an update on a claim I filed.
  2. It's for an emergency dental surgery I had while on vacation.
  3. Sure, I can help with that.
  4. Do you remember when you submitted the claim?
  5. I filed it on December 27th, so about a month ago.
  6. I see.
  7. Normally, it takes about six weeks to resolve,
  8. but because of the holidays, it might take up to eight weeks.
  9. Can you give me the 8-digit reference number?
  10. I'll get back to you within 72 hours with an update.